We Make Your Place Sparkle

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance the cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in the cleaning plan, we recommend that you call us directly. We would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

The number of cleaners depends on the size of your space and the type of service. Typically, we send a team of 2–4 cleaners for a standard home cleaning, but larger spaces or deep cleanings may require more.

Payments are due on the day of your scheduled service. Our payment methods are: Check, Cash, Zelle, Venmo, and PayPal. If you do choose to write us a check, please make it payable to J&JDiamondCleaning.

Because we work on an 8:30 a.m. to 5:30 p.m. schedule, Monday to Saturday, a standard cleaning typically takes 2–4 hours, depending on the size of your space and the type of service. Deep cleanings may take longer.

No. Because we work on an 8:30 a.m. to 5:30 p.m. schedule, Monday to Saturday, most of our customers aren’t home when we arrive. In a majority of these cases, our cleaning crews are provided with a spare key or lockbox/garage code.

Rescheduling Policy:

Cancellations:

Yes! Our professional cleaners are fully trained, background-checked, and insured to ensure a safe and high-quality service.

We do our best to accommodate last-minute requests. Availability depends on our schedule, so contact us as soon as possible for same-day service inquiries.

Before starting recurring service with us, we strongly recommend a deep-cleaning as your first appointment. Why? A deep cleaning gives our team of dedicated professional cleaners a strong foundation to maintain your home from.

Yes, we’re pet-friendly! We’re happy to work around your pets as long as they’re comfortable with our team. Please let us know in advance if your pets will be home during the cleaning.

No, our team comes fully equipped with professional cleaning products and tools. However, if you prefer us to use your supplies, just let us know.

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on Google, Angie’s List, Thumbtack, our website, and Facebook page. We love hearing that our work is appreciated!

No, you don’t need to give us a key. Many of our clients provide access through a lockbox, garage code, or spare key, but you can also be home to let us in if you prefer.